Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

With regards to sauna and massage services, you can change or cancel your booking up to 48 hours before the appointment for a full refund, less 5% processing fee. Refunds will not be given on bookings cancelled less than 48 hours before the appointment time. 

To be eligible for a return on skincare products, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@akaeaspa.com. Please note that returns will need to be delivered back to the following address: Akaea Spa, Main Road, Nikao, Rarotonga. 

You can always contact us for any return questions at hello@akaeaspa.com.

Damages and issues
Please inspect your skincare order upon purchase at Akaea Spa, and let us know  immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make amends on the spot.

Exceptions / non-returnable items
We do not allow gift cards to be exchanged for cash or credit.

Exchanges (Skincare only)
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We do not offer refunds on massage or sauna services.